Frequently Asked Questions
Everything you need to know about your favorite prebiotic soda.
What exactly is poppi and what are the benefits?
poppi is a delicious prebiotic soda made with apple cider vinegar, fresh fruit, and botanicals. It is designed to support gut health and immunity while providing a refreshing, low-sugar alternative to traditional sodas.
Does poppi need to be refrigerated?
While poppi is shelf-stable, we highly recommend refrigerating upon arrival for the best taste experience. Nothing beats a crisp, cold poppi straight from the fridge!
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to follow your bubbles every step of the way.
What is your return policy for food products?
Due to the perishable nature of our beverages, we do not accept returns. However, if your order arrives damaged or if there is an issue with your shipment, please contact our support team within 14 days for a replacement or refund.
Is poppi vegan and gluten-free?
Yes! All poppi flavors are 100% vegan, gluten-free, and non-GMO, making them a perfect fit for a variety of dietary lifestyles.
Can I change or cancel my subscription?
Absolutely. You can manage, pause, or cancel your subscription at any time through your account portal. Changes must be made at least 24 hours before your next scheduled ship date.